1. Introduction
Welcome to Big Sure Luxury Homes. We are a luxury real estate company operating in Ghana, committed to protecting the personal information of our clients and users.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with us through our website forms or services. By submitting your information to us, you agree to the practices described in this Policy.
We operate in compliance with Ghana’s Data Protection Act, 2012 (Act 843), administered by the Data Protection Commission of Ghana.
2. Information We Collect
We only collect personal information that you actively provide to us. We do not collect data passively through browsing activity, cookies or tracking technologies.
2.1 Information You Provide Through Forms
When you submit a contact form, property inquiry, or registration form on our website, we may collect:
- Full name and contact details (phone number, email address, physical address)
- Details submitted in property inquiry or booking forms
- Payment and financial information for transactions (processed securely)
- Identity documents where required for property transactions
- Communication preferences and messages you send us
We do not collect any information from visitors who simply browse our website without submitting a form.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your property inquiries and provide real estate services
- To process transactions and facilitate property sales or rentals
- To create and manage your registered account
- To send you updates, newsletters, and marketing communications (where you have consented)
- To comply with legal obligations under Ghanaian law
- To detect and prevent fraud or other unlawful activity
4. Legal Basis for Processing
Under the Ghana Data Protection Act, 2012 (Act 843), we process your personal data based on the following grounds:
- Consent – where you have given us clear permission to process your data
- Contract – where processing is necessary to provide services you have requested
- Legal obligation – where we are required to process data under Ghanaian law
- Legitimate interests – for purposes such as fraud prevention, balanced against your rights
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Real estate professionals and agents working on your behalf
- Payment processors and financial institutions to complete transactions
- Legal and regulatory authorities where required by Ghanaian law
- Service providers who assist us in operating our business (under strict data protection agreements)
- Professional advisors such as lawyers or accountants in connection with property transactions
All third parties we work with are required to handle your information securely and only for specified purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Specifically:
- Inquiry and contact form data: up to 2 years unless a transaction follows
- Transaction and financial records: up to 10 years in accordance with Ghanaian legal and tax requirements
- Account data: for the duration of your account and up to 2 years after closure
When your data is no longer required, we will securely delete or anonymise it.
7. Your Rights
Under the Ghana Data Protection Act, 2012, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where it is no longer necessary
- Withdraw consent at any time where processing is based on consent
- Object to processing for direct marketing purposes
- Lodge a complaint with the Data Protection Commission of Ghana
To exercise any of these rights, please contact us using the details in Section 10.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include:
- SSL/TLS encryption for data transmitted via our website forms
- Secure servers and access controls for stored data
- Regular security reviews and staff training
While we take all reasonable precautions, no method of electronic transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website with a revised effective date. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact us:
Big Sure Luxury Homes
Ghana
Email: ebigsure@gmail.com
Phone: +233204020666
Website: http://bigsureluxuryhomes.com